Returns Policy
If you wish to return an item for any reason, you can either take the item(s) to your local store or send to:
Robinsons Equestrian Norton Road Malton North Yorkshire YO17 9RU. 01653 697442
Please note any postage costs including initial postage charges and those incurred when returning your item(s) will be at your own expense except in the case of faulty item(s)
In order to receive a refund or exchange you must:
- Provide proof of purchase for the item(s) being returned.
- Return the item(s) within 28 days of being delivered to you/collected by you.
- Return the item(s) in a resellable condition with its original packaging (including labels attached) unless faulty.
Please note there are some items which can not be exchanged or refunded (unless faulty) due to being perishable or for health and safety or hygiene reasons. This includes animal feed, animal health products and protective clothing. Please contact us if you are unsure.
Faulty products can be returned for a full refund. Alternatively you can contact us by emailing RB@bataltd.co.uk with a photo of the product as well as any documentary evidence for your claim or call 01653 697442.
Click & Collect
If you wish to return an item that you ordered through www.robinsonsequestrian.co.uk with Click & Collect, please take the item(s) to a BATA Country Store or Thompsons Town & Country Store. Refunds will take up to 10 working days and can not be refunded at BATA Country Stores.
If you have any queries relating to Returns or Click & Collect please contact us on 01653 697442 or email RB@bataltd.co.uk
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